Refund Policy

Refund Policy

Refund & Cancellation Policy

MMTC – Mutual Marketing and Trading Center

At MMTC – Mutual Marketing and Trading Center (MMTC), customer satisfaction is important to us. This Refund & Cancellation Policy explains the terms under which cancellations, returns, and refunds are processed for products, training programs, and membership services.

1. Product Cancellation

• Orders may be cancelled before they are dispatched from our warehouse.

• Once an order has been shipped, it cannot be cancelled. However, eligible products may be returned in accordance with this policy.

2. Product Return Policy

Products may be returned if:

• The wrong product was delivered.

• The product was damaged during transit.

• The product has a manufacturing defect.

• The product is expired at the time of delivery.

To request a return, customers must notify MMTC within 7 days of receiving the product and provide proof such as photographs, the invoice, and order details.

Products will not be accepted for return if:

• They have been opened, used, or damaged by the customer.

• They are not in their original packaging.

• They are returned without proof of purchase.

• They are non-returnable items as specified at the time of purchase.

3. Refund for Products

After the returned product is received and inspected:

• Approved refunds will be processed within 7–10 business days through the original payment method.

• Shipping and handling charges are generally non-refundable unless the return is due to an error by MMTC or a defective product.

4. Training Programs

Online Training

• Cancellation requests made at least 48 hours before the scheduled training session are eligible for a full refund.

• Cancellation requests made less than 48 hours before the training may not be eligible for a refund.

• Once a participant has attended the training or accessed substantial course materials, no refund will be provided.

Offline Training

• Cancellation requests received 7 days or more before the training start date are eligible for a refund after deducting any applicable administrative charges.

• No refund will be issued after the training has commenced.

MMTC reserves the right to reschedule training programs due to unavoidable circumstances. In such cases, participants may choose to attend the rescheduled session or receive a refund.

5. Membership Fees

Here's a polished and professional version of your Membership Fees section:

Membership Fees

Membership with MMTC – Mutual Marketing and Trading Company (MMTC) is completely free of cost. There are no registration fees, joining fees, or annual membership fees for becoming a member.

Any individual or organization may apply for MMTC membership by:

• Completing the prescribed Membership Registration Form.

• Submitting the required documents for verification.

• Accepting and agreeing to MMTC's Terms & Conditions and other applicable policies.

Individuals or organizations who purchase any MMTC product, service, training program, or package are also eligible to become MMTC members at no additional membership cost, subject to completion of the registration process and compliance with MMTC's policies.

MMTC reserves the right to approve, reject, suspend, or terminate any membership application if the applicant provides false information, fails to meet eligibility requirements, or violates the Company's Terms & Conditions or Code of Conduct.

6. Digital Products

Digital products, downloadable materials, e-books, software, and online resources are non-refundable once access has been granted or the download has started, except where required by law.

7. Replacement Policy

Eligible products that are damaged, defective, or incorrectly supplied may be replaced, subject to product availability. If a replacement is unavailable, MMTC may issue a refund or store credit at its discretion.

8. Refund Processing

Approved refunds will be credited to the original payment method. Processing times may vary depending on the payment provider or banking institution.

9. Order Refusal

MMTC reserves the right to cancel or refuse any order due to pricing errors, stock unavailability, suspected fraud, payment issues, or other legitimate business reasons. If payment has already been received, a full refund will be issued.

10. Contact for Refund Requests

For refund, return, or cancellation requests, please contact:

MMTC – Mutual Marketing and Trading Company

Customer Support:

Email: mutualmarketing2024@gmail.com

Phone: +91 871 989 8000

Website: https://mmtcenter.in

Please include your Order ID, invoice, contact details, and the reason for your request.

MMTC reserves the right to amend this Refund & Cancellation Policy at any time. The latest version will be published through the Company's official communication channels.